Everything we promise, in writing.
The agreements that govern every WheelHouse IT engagement live here. One place, current versions, no hunting through email threads.
Four documents. Nothing hidden.
Master Services Agreement
The governing contract for every engagement. It sets out the relationship, the obligations on both sides, limitations of liability, and how the agreement begins and ends.
Current published version · Last updated January 1, 2024
Services Guide
The operational detail behind the agreement. Response targets, covered environments, escalation paths, and what sits inside versus outside a standard scope of work.
12 sections · Current published version
Business Associate Agreement
For clients handling protected health information. It covers permitted uses and disclosures, safeguards, breach notification, and the obligations we take on as a business associate.
HIPAA · Current published version
Minimum Requirements
The baseline conditions an environment must meet for us to support it. Supported operating systems, hardware age, licensing, connectivity, and security controls.
Environment baseline · Current published version
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